About the author
I began life in the creative industry, working in design, production, development, account management and strategy direction for large and small agencies, working on large and small clients, including some of the worlds best known brands.
In 2007 I joined NABs Direct banking strategy team as Customer Experience Manager, responsible for all customer interactions across the website and internet banking, mobile, email, ATMs, voice channel and click to chat.
Currently I’m the Head Of Customer Focus and Experience Strategy at OCBC, a leading Singapore bank, leading cultural change and implementing brand > customer experience strategies across all channels, business units and regions.
I am also the founder of this blog, TheBankChannel.com, an exploration of customer experience strategy and innovation. This blog started as a way to capture ideas and resources and learn more about them. Its evolved to become a niche thought leadership space for people like you!
More about my background here on Linkedin.
Contact me
Email Me – Open to contact, connection, conferences, collaboration, work opportunities
Services I can provide
I can provide the following services to your organisation:
- Situation Analysis and Understanding
- Best Practice and Innovation frameworks
- Customer Experience Strategy
- Customer Analysis and Insight
- User Experience Strategy and Methodologies
Disclaimer
Please note that the opinions published on this site are the authors alone. This site is neither sanctioned nor endorsed by any financial services organisation and is a personal effort by the author. No responsibility is taken for errors and ommissions.
The author works for NAB, and so will publish new NAB things, simply because I’m aware of them – any other banks looking to announce new innovative things are welcome to submit them to The Bank Channel by email.
